FAQs

If you wish to return or exchange your purchase you must submit the below return form within 14 days of receiving your product/s. You can call us on +44 (0)20 3319 1315 if you have further questions.

https://www.boutiquecamping.com/return-form-i524

Please note we do not offer a free returns service; you are required to pay for any unwanted return or alternatively you can use our renegotiated courier services. Please contact us for return address and ensure to include your customer order details with the package, as we are unable to process the returned goods without this information. Before returning your purchase, please ensure the goods are in the same condition as they were originally sent. Unwanted products must be returned in a fully resalable condition, which includes being in the original, unmarked and undamaged packaging. Product must not have been used or assembled in any way. We do not accept responsibility for items lost or damaged in transit back to us, we recommend that you get proof of postage for any returns arranged by yourself. All returned items will undergo a full Quality Control check and Boutique Camping Supplies Ltd retains the right to refuse a refund on any item deemed not to be resalable after the check. Once we have received the item and confirmed that it is unused, we will issue a full refund, replacement or exchange, excluding the cost of shipping for both directions for unwanted items. Refunds will be issued within 5 working days from confirmation date and may take up to 5 days to arrive to your account after that.

Our tents come with a 12-month warranty which covers any manufacturing defects such as missing parts, faulty stitching, or problems that have occurred at the factory or in transit. Due to the complexity of camping our warranty does not apply to damage that is not from a manufacturing defect, such as damage transpired from hostile environments or misuse. We advise that if your tent has a manufacturing defect or has been damaged during shipment, to take pictures of the packaging and the damage and contact us on [email protected] right away so we are able to assess the defect/damage and resolve the issue immediately.

For manufacturing defects and damage during transit, we offer our customers a ‘Swap it Service’ for deliveries within the UK; our courier will come to you with the new product and swap it at your doorstep for the old one. For returns from outside of the UK we will ask you to arrange the shipping of the goods back to us and we will credit you the shipping amount upon receiving a receipt showing the full amount. We will also request a tracking number for products returned so we are able to track the parcel.

We value our ongoing customer support and therefore will endeavour to solve any issues that you may have. If the warranty does not cover the damage, we can put you in touch with some third party recommended repair companies:

www.canvasrepaircentre.com
www.fixyourtent.co.uk
www.cleanyourtent.com

Spare parts can be purchased directly from our sales team who will be available at [email protected] or alternatively, you can call us at:

+44 (0)203 319 1315 Monday-Friday, 9-5:30 pm.W

Boutique Camping cannot arrange any collections of unwanted or faulty goods from outside the UK. If your order is faulty, we will ask you to arrange the shipping of the goods back to us and we will credit you the shipping amount once we have received a receipt showing the full amount. We will also request a tracking number for products returned so we are able to track the parcel. If you simply wish to return unwanted goods, then you will have to cover the return delivery charge. Should you have any further enquiries, please do not hesitate to contact us at [email protected] or +44 (0)203 319 1315.

Ex-demo listings are not covered under the Boutique Camping standard warranty. Damage or faults are detailed per each listing to ensure full transparency before we confirm your order and request payment.

 If you are not happy with your item/s , you have 14 days of receiving the tent to be eligible for a full refund.

We can arrange the collection, however costs for this will be covered by the customer and will be deducted from the total refunded amount. Please note, due to the weight of tents, charges may be high.